How to Weed Out Difficult Clients Before They Can Say “Refund”

Angry customers are all your fault

Rachel Greenberg
Entrepreneurship Handbook
8 min readOct 13, 2023

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Angry customers are all your fault: How to weed out difficult clients before they can say “refund”. Sometimes “great” (effective, persuasive, convincing) marketing is a startup’s fatal flaw.
Photo by Bermix Studio on Unsplash

It isn’t every day that a hungry prospect is banging down your company’s door, with a large wad of cash (or check, credit card, etc.) in hand, begging you to take their money. It’s even rarer when you — especially if you’re a new, early-stage, sales-starved, or cash-strapped founder — dread the next…

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Wall Street Investment Banker → Entrepreneur & Startup Consultant. “Top 10 Entrepreneurs of 2020” Yahoo Finance. CEO of Beta Bowl. Mom of 3 furbabies ❤